How long does it take for orders to be shipped?
Prints, products, and semi-customs will ship within 7 days through Priority Mail, and customs will ship in 2-5 weeks through Priority Mail. Please let me know if you need your order more quickly and I'll do my best to get it to you sooner! All orders come with tracking numbers.
Is pick up/drop off available?
Yes! In checkout, choose the Local Drop Off option. Then message me on Instagram @ashleychasecreates or email me at email@example.com to arrange pick up or drop off in the Phoenix area!
What kind of paper are prints printed onto?
I print them all onto high quality watercolor paper so they have the same texture as the original painting!
What supplies do you use to paint?
Check out this YouTube video for the full list!
What payment do you accept?
I accept credit/debit card!
Do you sell gift cards?
Yes, you can find them here!
What is your cancellation/return/refund policy?
I strive to create every piece exactly as the client wants, so the design process for customs will include many iterations. For this reason, custom work is non-refundable once I have started painting. If anything gets damaged in shipping, please let me know right away so we can figure out the best option to replace damaged goods. If for any reason you need to cancel your order, please let me know as soon as possible as I will not cancel once I have started printing, painting, or packaging an order.